Frequently Asked Questions

About Our Shelter

Our animal shelter and adoption center is located at 3201 Earhart Drive, Carrollton, TX 75006.

Due to COVID-19, we are currently open for tele-adoptions by appointment only.

Due to COVID-19, we are open for tele-adoptions by appointment only.

Yes, if you can arrange transportation for your new pet. We can provide adoption counseling over the phone.

First, complete a dog questionnaire or cat questionnaire. Then, give us a call during business hours at (972) 418-7297 and receive adoption counseling about the animal you’re interested in. If you are ready to move forward, you will pay for your adoption fee over the phone via debit/credit card. You will need to provide prompt pet transport.

On any given day, we are caring for about 300 animals at Operation Kindness. We also have another 100-150 animals in foster homes until they are ready for adoption.

No-kill is defined as saving every dog and cat in a shelter who can be saved. At Operation Kindness, we believe each animal deserves an excellent quality of life in a loving home. We will not euthanize an animal for space or for a treatable medical condition.

No-kill is commonly defined as a save rate (or live release rate) of 90% or above. Even though we take in a large number of vulnerable, sick, and injured animals, our save rate is consistently well above the no-kill benchmark of 90%. In 2019, our save rate was 97.3%.

In 2020, our save rate was 98.6%.

We use the industry standard formula for determining save rate. The formula is [(Live Intakes) – (Died in Care) – (Euthanasia)] divided by Live Intakes.

The Rees-Jones Foundation Medical Wing only provides medical care to animals at Operation Kindness or who have been adopted within the past 14 days. We do not offer clinic services to the public.

Operation Kindness is not formally affiliated with other animal welfare groups, but we work cooperatively with dozens of other organizations. We acknowledge that when we all work together, we can save more lives.

We are also proud to be a Best Friends Animal Society Network Partner and a participant in Shelter Animals Count.

Operation Kindness is funded primarily by donations of individuals. We receive some funding from foundations, businesses, fundraising events, and adoption fees. We do not currently receive any government funding. We are so grateful to our generous community for supporting our mission.

Adoptions & Our Process

Our goal is to get homeless pets paired with the perfect new family as quickly as possible. For that reason, we do not allow animals to be held or reserved. Adoptions are first come, first served.

Dog/puppy adoption fees are $185. Cat/kitten adoption fees are $135. Some pets have had their adoption fees sponsored or waived, so their fee is $0. Each pet’s adoption fee is listed on their profile.

Adoption fees help cover our costs to provide each animal with medical care, spay/neuter surgery, vaccinations, a microchip, food, shelter, and more.

If you have a specific question that you would like answered prior to coming to visit the animals, please email us at or call us at (972) 418-7297.

We have a wide variety of breeds! You will always find a large selection of pets in all sizes, shapes and colors. Our adoption counselors will help you find your perfect match. Every animal is an individual and breed is only one factor that determines physical appearance and temperament.

Most of our animals come from our rescue partners. They are transferred to Operation Kindness when another shelter is facing a lack of space or needs our extensive medical resources. We are proud to partner with 40 municipal shelters and rescue groups across North Texas. 

To adopt a pet, you must be at least 18 years old.

Resources & Surrendering

Operation Kindness offers training and behavior resources for adopters. Read articles on our website or reach out for individualized support by emailing

Animals returning to Operation Kindness, unless adopted recently, go through the same intake evaluation process as new animals. Please complete the surrender form and your email will be answered within 48 hours. If you arrive at the shelter without an appointment, you will likely be turned away if space is not available.

Making the decision to rehome your pet is a difficult one. Operation Kindness will do everything we can to accommodate your needs, but we receive more requests than we have the space to accommodate. To have your pet considered, please complete the appropriate form below. A member of our team will respond to your request within 48 hours.

The Operation Kindness Pet Food Pantry provides temporary food assistance to help owners keep their pets. You can learn more and download the application here.

If the animal is friendly and responds to you, look for ID tags or a microchip tag on the animal’s collar and contact their owner to return the animal to its home.

If you can’t approach or safely contain the animal, please call your local animal services or animal control. They will gather information from you about the animal so that they can assist.

Operation Kindness is not a stray-hold facility, so we cannot accept stray animals. All stray animals need to go the local animal services (in the city they were found) for a stray hold. This is their best chance at reunification with their family. The shelter will also scan the animal for a microchip and if one is found, the owners will be notified.

Operation Kindness transfers weekly from local shelters, as do many other rescues. If the animal you have found is not reunited with its family or adopted by another family, it could be transferred to Operation Kindness or another rescue.

We also partner with Petco Love Lost, an online tool for reuniting lost pets. You can post that you have found a pet and also search lost pets to see if the animal you have found is reported as lost.

To help keep pets with their families and reduce shelter intake, we can offer short-term fostering for owned pets on a space available basis. Reach out to our foster team to see if we will be able to assist you.

Operation Kindness provides companion animals to be personal pets. For service animals, try reaching out to Patriot Paws or Service Dogs, Inc for assistance.

For loose or stray animals, you should reach out to municipal/government animal services in the city where the animal is located. For example, if you live in Dallas, call Dallas Animal Services and they will respond to your request for the animal to be picked up.

Operation Kindness does not have the vehicles, staffing, or resources to pick up loose animals.

Operation Kindness is only able to assist with homeless dogs and cats. Your local animal services can likely offer the quickest assistance. Also, the Wildlife Center of Texas can provide guidance on what you should do and may offer assistance.

Operation Kindness is a supporter of TNR efforts, but we do not have the resources to assist with these efforts. We’d recommend that you reach out to Feral Friends Community Cat Alliance, Texas Coalition for Animal Protection, Texas Feral Cat Organizations, or Alley Cat Allies.

Operation Kindness cares deeply about how animals are treated in our community. If you witness an animal being abused, neglected or suspect abandonment, you should reach out to municipal/government animal services in the city where the animal is located. For example, if you live in Dallas, report what you have seen to Dallas Animal Services and they will open a case to investigate. If you’re not sure who is the appropriate agency, check with your local police department.

Operation Kindness does not have the jurisdiction to respond to cases of animal cruelty or neglect.

Volunteering & General Information

You can explore volunteer opportunities and sign up here. Once you sign up, you’ll complete an online training course, then hands-on training at the shelter.

You can explore foster opportunities and sign up here. After you submit your application, a member of our Foster Team will reach out to you to schedule one-on-one training.

You can unsubscribe directly from the bottom of any email message sent to you from Operation Kindness or your can send us an email at

To be taken off of our postal mailing list, please email us at and be sure to include your complete name and address.


Yes, Operation Kindness is a 501(c)(3) organization with federal tax ID #75-155350. Your donation will include a receipt that you can use for tax deduction.

Your donation to Operation Kindness provides a second chance to dogs and cats in your community who urgently need lifesaving care and an opportunity to find loving homes.

Your gift will help provide shelter, medicine, surgeries, nutritious food and loving care to homeless dogs and cats in North Texas. Operation Kindness has earned the Charity Navigator 4-star rating and the GuideStar Platinum Seal of Transparency.

Yes, we accept donations of pet items! During operating hours we gladly accept in-kind donations of food, litter, gently used bedding, towels, bleach, cleaning supplies, etc. If you have questions about what we can accept, give us a call at (972) 418-7297.

Please drop the items off at the front desk. In-kind donation receipts available upon request during drop off.

You can also send donations of what the animals need most directly to the shelter through our Amazon Wish List.

If you need to update your credit card information, reach out to us at for assistance.